Contacting VANA PURE
Whether you have a question about our plushies, need help with an order, or want to partner with us — our team is always here to listen, and to make sure every hug arrives just right.
Customer Care
Sales & Product Inquiries
VANA PURE Online Store
VANAPURE.com is the cosiest place to adopt our plush toys, limited-edition collectibles, and pre-order releases.
Need to check on a hug coming your way? Visit our Order Status page, or email [email protected] to make changes to your order.
Custom & Made-to-Order Plush
Dreaming up a one-of-a-kind plush? Our design team will reach out within 2 days of your order to confirm every detail. Learn more on our Custom Plush page.
Wholesale & Corporate Gifts
Looking to bring VANA PURE to your shop or design unique corporate gifts? Email [email protected] for bulk pricing and customization options.
Brand Collaborations
We love collaborating with creators, IPs, and lifestyle brands that share our love for warmth and storytelling.
- Brand Collabs: [email protected]
- Press & Media: [email protected]
Education & Non-Profits
Our plushies are a wonderful companion for Social Emotional Learning (SEL) programs. Schools and non-profits are welcome to reach out for academic pricing.
Authorized Resellers
We're gradually expanding our retail family. To verify whether a seller is officially authorized, please contact our customer service team before purchase.
Our Offices
STAR INNOVATION LIMITED
- Unit 89, 3/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
- [email protected]
Shenzhen Office
- RM 3A, Unit 4, Block 19, Gemdale Melon Garden Phase IV, Minzhi Street, Longhua District, Shenzhen, Guangdong, China
- +86 138 2878 5813
- [email protected]
Plush Care & Support
Need Help With Your Plush?
From washing tips to repairing a loose stitch — we'll help you keep your VANA PURE plush soft and snuggly for years to come.
- Care & Repair: [email protected]
- All Support Topics: Visit the Help Center
Our Promise: If your plush arrives with a quality issue, please contact us within 14 days of delivery and we'll make it right. See full details on our Returns & Refunds page.
Online Resources
Visit the VANA PURE Care Center for plush washing guides, fabric-care tips, and gentle mending instructions.
Report Counterfeits
To report counterfeit plushies or copyright concerns, please email [email protected]. We take the safety and authenticity of every plush very seriously.