Frequently Asked Questions
From our signature Plush Toys to our eco-friendly cleaning solutions, find all the answers you need right here.
Safety Notice: Please be aware of unauthorized websites selling counterfeit VANA PURE products. To ensure you receive an authentic, safety-tested plush toy, only purchase from vanapure.com or our authorized dealers. We never ask for payment via wire transfer or crypto.
Plush Toys & Care
We recommend Surface Washing with a damp cloth and mild soap for small stains. For a deep clean, place the plush in a mesh laundry bag and machine wash on the "Delicate" cycle with cold water. Air dry only—do not use high heat as it may damage the CloudSoft™ fur.
Yes! Our plush toys are safety-tested and meet international standards (ASTM F963 and EN71). They are made from non-toxic, hypoallergenic materials. However, please remove all hang tags and packaging before giving the toy to a child under 3 years old.
Yes, we offer express shipping to Hong Kong 🇭🇰. Orders typically arrive within 2-4 business days via SF Express or DHL. You will receive a tracking number via email once your order is dispatched.
Over time, love and hugs can flatten the stuffing. To re-fluff, gently massage the toy to redistribute the filling. You can also use a soft-bristle brush to keep the fur silky and smooth.
We accept returns within 30 days of delivery. The plush toy must be in its original condition with tags attached. Personalized or custom-embroidered items are non-refundable unless defective.
Kitchen Clean
Mix warm water with dish soap and a splash of vinegar. Use a microfiber cloth to scrub the cabinet surface. For stubborn grease, baking soda paste works wonders. Avoid abrasive scrubbers that can damage the finish.
A 1:1 mix of white vinegar and water works well for most surfaces. For granite or marble, use mild dish soap and water instead—vinegar can etch stone. Essential oils like lemon or tea tree add freshness and antimicrobial power.
Sprinkle baking soda over the sink and scrub with a soft sponge. Rinse and wipe dry with a microfiber cloth. For extra shine, buff with a small amount of olive oil or specialized stainless steel cleaner.
Simmer lemon peels, cloves, and cinnamon sticks in water. Baking soda in a small bowl absorbs lingering smells. Clean the garbage disposal with ice cubes and citrus slices.
Toilet Clean
Use a toilet bowl cleaner with disinfecting agents (like bleach or hydrogen peroxide). Apply it under the rim and let it sit for 10–15 minutes to break down stains and bacteria. Scrub with a toilet brush, focusing on water lines and under the rim. Flush to rinse thoroughly.
Toilets should be cleaned at least once a week for hygiene. If you have a larger household or frequent guests, twice a week is better. High-touch areas like the flush handle and seat should be disinfected daily.
Baking soda and white vinegar are powerful, non-toxic cleaners. Sprinkle baking soda into the bowl, pour in vinegar, and let it fizz for 15 minutes before scrubbing. For a fresh scent, add essential oils like tea tree or eucalyptus.
Garden & Outdoor
The most effective method is to use a pressure washer with a suitable detergent for wood, stone, or concrete. Sweep away loose debris before washing. For eco-friendly cleaning, a mix of white vinegar and water works well on mildew and dirt.
Use a moss and algae cleaner or a homemade solution of vinegar and water (1:1 ratio). Spray it generously and let it sit for 15–30 minutes before scrubbing with a stiff brush. Rinse with a garden hose or pressure washer.
Baby & Nursing
Wash bottles immediately after use using warm water and fragrance-free baby bottle soap. Use a bottle brush to scrub the inside and nipple. For extra hygiene, sterilize daily using a steam sterilizer, boiling water, or microwave sterilizing bags.
Pacifiers should be sterilized daily, especially for babies under 6 months. Wash with warm water and baby-safe soap after every drop. Teething toys can be washed with soapy water and rinsed well.
Fabric & Jewelry
Always blot, never rub! Use cold water and a pH-neutral detergent. For silk, spot-treat with diluted white vinegar or baby shampoo. For wool, use a wool-specific cleaner and avoid agitation.
Yes, hand-washing is safe if done right. Use lukewarm water and a cashmere-specific detergent, soak for 5 minutes, and gently agitate. Rinse well, press out excess water (never wring), and dry flat on a towel.
Commercial & Industrial
For high-traffic areas like shopping malls, ride-on floor scrubbers or walk-behind auto scrubbers are ideal. Look for machines with high tank capacity, brush pressure adjustment, and quick-dry squeegees.
In areas with heavy footfall, such as malls or airports, daily cleaning is essential. High-traffic zones (entrances, food courts) may require cleaning multiple times a day, while less-used areas can follow a weekly or bi-weekly schedule.
Sports
Soak gym clothes in cold water with a cup of white vinegar for 30 minutes before washing. Use a sports detergent. Avoid fabric softeners—they trap odors. Air-drying is better for maintaining elasticity.
Mix water with a few drops of tea tree oil or white vinegar in a spray bottle, then wipe the mat with a microfiber cloth. For deep cleaning, soak it in warm soapy water for 15–30 minutes, rinse well, and hang to air-dry.
Tech & Gadget
Use a lint-free microfiber cloth slightly dampened with 70% isopropyl alcohol. Gently wipe the screen and body. Avoid spraying liquid directly onto the phone. For charging ports, use compressed air.
Shut down the laptop and unplug it. Use compressed air to remove crumbs and dust between keys. Wipe the keys and screen with a microfiber cloth dampened with alcohol-based cleaner.