PART ILimited Warranty

These After-Sales Service Policies ("Policies") apply to VANAPURE products bought from VANAPURE or an authorized retailer, for your own use — not for resale. If any translation of these Policies conflicts with the English version, English governs.

By using a VANAPURE product you agree to these Policies. If you'd rather not, you may return an eligible product within 14 calendar days under Part II below for a full refund.

What's Covered

VANAPURE warrants that every product you purchase is free from material and workmanship defects under normal use, when used as described in the product manual, safety guidance, and any in-app or packaging instructions. Coverage windows differ by product line — see the quick-reference cards above, and the specific warranty period listed on your product page or packaging. The warranty period begins on delivery; if you can't provide proof of purchase, it starts 90 days after the ship date printed on the product.

How to Obtain Service

If a product doesn't work as warranted, contact us through vanapure.com/support with your order number or proof of purchase. Service outside the scope of this warranty may carry a charge — we'll always confirm any cost with you before proceeding. Service is only available in the region where the product was purchased.

We'll first try to resolve the issue remotely — by chat, email, or a guided fix (including a software/firmware update for connected products like STEM robotics kits). If that doesn't solve it, we may ask you to send the product in for inspection, and we'll arrange repair or replacement at no cost if it's covered.

What's Not Covered

Across every product line, this warranty does not cover:

• Damage from improper use, unapproved cleaning products, or use outside the manual's instructions
• Unauthorized modification, disassembly, or repair by anyone other than VANAPURE
• Damage from extreme temperatures, sunlight, moisture, or harsh chemicals beyond stated limits
• Use of third-party parts, chargers, or accessories not approved by VANAPURE
• Products bought secondhand, through unauthorized sellers, or without valid proof of purchase
• Damage from natural disaster, accident, or improper storage
• Incidental costs, or results that simply don't match personal expectations

Limitation of Liability & Warranty

The clauses below are the formal legal terms behind this policy. Tap to expand if you'd like the full text.

Limitation of Liability

VANAPURE is responsible for loss or damage to your product only while it is in VANAPURE's possession, or in transit where VANAPURE is responsible for shipping. VANAPURE is not responsible for loss or disclosure of any data or personal information contained in a product.

To the extent permitted by law, VANAPURE and its affiliates, suppliers, resellers, and service providers are not liable for third-party claims against you, loss or disclosure of your data, or special, incidental, punitive, indirect, or consequential damages (including lost profits, revenue, or goodwill), however the claim is framed — contract, warranty, negligence, or otherwise. Total liability for any cause will not exceed the amount you paid for the product.

This limitation does not apply to damages for bodily injury (including death) or property damage for which VANAPURE is liable under law. Some jurisdictions don't allow limits on incidental or consequential damages, so this limitation may not apply to you.

Limitation of Warranty

Except as expressly stated in this Limited Warranty, VANAPURE disclaims all other warranties, statutory, express, or implied — including merchantability, fitness for a particular purpose, and non-infringement. VANAPURE does not warrant that any product or material will be uninterrupted, secure, or free of errors or harmful components.

Where such warranties cannot be disclaimed by law, VANAPURE limits their duration and remedies to the duration of this express warranty, and at VANAPURE's option, to repair or replacement. Some jurisdictions prohibit disclaiming warranties entirely, so you may have rights that vary by location.

Your other rights. This warranty gives you specific legal rights in addition to any others you have under the laws of your state or jurisdiction, or under a separate written agreement with VANAPURE. Nothing here limits your statutory rights as a consumer.

Warranty periods may vary according to local laws and regulations in your country.

PART IIGeneral Terms

Subject to the conditions below, you can request a Return & Refund, a Replacement, or a Warranty Repair. Contact VANAPURE or your authorized dealer to start a claim — we'll walk you through the repair form and next steps.

Return & Refund Service

Eligible within 14 calendar days of delivery, if the item is unused and in new/like-new condition — or at any point in that window if it has a manufacturing defect.

• Requested more than 14 days after delivery
• Missing original accessories, attachments, or packaging, or showing wear/damage
• No valid proof of purchase, or one that appears altered
• Damage caused by unauthorized use, modification, or exposure to water, sand, or other foreign material
• Labels, serial numbers, or safety seals show signs of tampering
• Not shipped back to VANAPURE within 14 days of return confirmation

Replacement Service

Eligible within 15 calendar days of delivery if the product arrived with substantial transit damage (with carrier damage proof), doesn't match its listed description, or has a performance failure.

• Requested more than 15 days after delivery
• No valid proof of purchase, or missing original accessories/packaging
• No defect found after VANAPURE testing
• Damage caused by unauthorized use, modification, or improper installation
• No carrier proof of transit damage, where that's the basis of the claim
• Not shipped back within 7 days of replacement confirmation

Before You Contact Us

• Follow the steps in our after-sales service flow (linked from the support page)
• Remove add-ons, alterations, or attachments not covered under warranty
• Check the product isn't subject to any legal restriction on replacement
• If you're not the original owner, get the owner's authorization before requesting service

Product & part replacement. Replaced items become VANAPURE's property; the replacement becomes yours. Replacement units may not be new but will be fully functional and at least equivalent to the original, and inherit the remaining time on the original warranty.

Your Data & Privacy

We collect and use your information as needed to provide service under this policy — including contacting you about your service experience, a product recall, or a safety notice. We may transfer your information to entities acting on our behalf, including across borders, and will disclose it where required by law. Full details are in our privacy policy.

Essential Service Details

• Warranty length varies by category and country — check vanapure.com/warranty for your product
• You cover the cost of shipping the item to us; VANAPURE covers return shipping on approved claims
• Every return is inspected — approved claims are free, including diagnostic checks; declined claims may carry a diagnostic fee, which we'll always confirm first
• Repairs outside warranty need your approval on quoted cost before we proceed
• Repaired or replaced items ship to your original address unless you tell us otherwise
• Undeliverable packages are held 90 days; after that, unclaimed items may be disposed of per local law, and storage fees of up to $30/day may apply
• Repairs may use refurbished parts meeting original specs; critical failures get new parts where available
• Please back up any saved data or settings before sending in a connected device — data loss during repair isn't covered
• Cross-border repairs need advance approval and you're responsible for any duties or taxes
• Inspect your order as soon as it arrives — transit damage must be reported within 7 days to stay eligible

Category-Specific Notes